Sara F:
Hi Kay, we appreciate your feedback. It is the customers judgement at the time of booking to choose how many hours they require the cleaner for. Unfortunately we can't unschedule the cleaner's entire day in case an appointment may or may not take more time. In this case, the cleaner did come and do the work in the given time you had booked her for, but due to her schedule, she was unable to stay longer after the time expired. The cleaner had also offered to return to finish the job which you had refused. The cleaner was there for the given length of time cleaning and deserves to be paid for it, so in this case there wouldn't be a refund and we have communicated this to you before. LocalMaid is an on-demand marketplace for cleaners and we do provide as much transparency on who the cleaners are including customer reviews and a variety of stats to help customers make an informed decision when booking through the LocalMaid platform. It's then the customers discretion if they would like to book with the cleaner through LocalMaid. Considering LocalMaid's policy, the cleaner did spend the given time there and deserves to be paid for it. We wish you all the best 10 months ago - Kelowna