Let the reviews speak for themselves
Read unfiltered, unedited reviews on all cleaners working through LocalMaid.
- Punctuality 3
- Professionalism 1
- Follows instruction 3
- Attention to detail 2
- Time efficiency 3
I booked a cleaner for move out for my property that would be a rental unit; I have a family booked to move in the next day July 1. I booked for 2pm, then updated to say they could start anytime as everything was moved out earlier and ready to clean. She told me she would be there at 2:30 which was no problem. I had to stop by to get a few last minute items and she talked to me about how it would be a more extensive clean and would take longer, and asked if that was ok. I said no problem, the family moving in can stay at their current place til end end of the week. I'd rather have the place clean and wait than sooner and not clean. I apologized that I could not estimate the cleaning time to her more accurately, I was going by the guidelines on this website. She initially planned to come back early the next morning then an hour later she messaged me saying she now had a helper and would get the job finished that night. Later that evening I received a text from her, "So I'm just finishing the upstairs....the entry way and stairs leading to the basement are also done. I'm not going to do anything else downstairs. This was beyond anything I've had to work with before. The bathroom was honestly horrific. I will send an invoice to you once I'm home." I was not able to check the house as the tenants moved in yesterday and informed me that they had to clean numerous things before unpacking. I realized the need for extra time and agreed to have more hours added at whatever cost it ended up being. I know the place wasn't spotless and that's why I hired a cleaner. For her to say it was beyond anything else she's cleaned is pretty shocking, I have seen myself the house in a much dirtier state after my previous tenant had moved out. I thought that was their job to clean and to get more hours is a bigger pay for them? I felt bad that the job was so awful to her but disappointed in incompleteness and lack of professionalism. I'm only going to hire a cleaner with a personal review from someone I know.
Jaime E:
This was horrible. I've never experienced a house in this bad of a condition. If I had seen it before hand I honestly wouldn't have taken it on. I'm sorry the new tenants were not satisfied with the clean. I know the upstairs was immaculate and world's better than before. 1 day ago - Kelowna
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Thanks very much Anni. You exceeded expectations. One of the best! :) I hope I can have you back for my next one.
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Fun to work with and a great job!
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Absolutely Fantastic!!
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Great work.
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Jaime is a delight and is an excellent cleaner. Highly recommend her!
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Such great service! Will definitely work with them again
- Punctuality 5
- Professionalism 3
- Follows instruction 1
- Attention to detail 1
- Time efficiency 1
Josephs Team:
Too bad that I cannot post pictures of the place so people could understand the state of it. I had to sweep the floor before I could vacuum due to the garbage, food and debris. Had to scrape the floor with a blade then vacuum again. The walls were all washed which were disgusting and loaded with food. One bedroom had a stench of urine so bad that I could not go in it. James, if you wanted to pull a scam that is fine but to disregard the work we did is very inconsiderate. And to tell us the place looked great when we left and give us a $40 tip???
Have a nice James...…………………..we will put the word out to other cleaners to avoid your business. 1 month ago - Kelowna
Jaime E:
Wow. Sorry you guys had to go through that. People really dont understand sometimes the work it takes to do certain cleans. Keep your chin up, all your other reviews are amazing:) 1 month ago - Kelowna
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Good job! Thank you Team Joseph!
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Polite and friendly, a pleasure to deal with. Our place looks fantastic!