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Client: Kay W 1 month ago, Kelowna
I am disgusted. About a month ago I had DB who did a terrible job. You offered to send her back but I didn’t want her back because she lied to me. You said you would refund my money but it’s been over a month and I still haven’t received it. I realize now that paying for a service before you get it is a very bad idea. I live at the Verve and have spread the word and will continue to do so until I receive compensation. Shame on your company that I am reduced to these tactics!
Hi Kay, we appreciate your feedback. It is the customers judgement at the time of booking to choose how many hours they require the cleaner for. Unfortunately we can't unschedule the cleaner's entire day in case an appointment may or may not take more time. In this case, the cleaner did come and do the work in the given time you had booked her for, but due to her schedule, she was unable to stay longer after the time expired. The cleaner had also offered to return to finish the job which you had refused. The cleaner was there for the given length of time cleaning and deserves to be paid for it, so in this case there wouldn't be a refund and we have communicated this to you before. LocalMaid is an on-demand marketplace for cleaners and we do provide as much transparency on who the cleaners are including customer reviews and a variety of stats to help customers make an informed decision when booking through the LocalMaid platform. It's then the customers discretion if they would like to book with the cleaner through LocalMaid. Considering LocalMaid's policy, the cleaner did spend the given time there and deserves to be paid for it. We wish you all the best
1 month ago
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